6.1 Goods sold may be returned at the customers own cost and transport risk for a refund providing the product(s) are unused and in their original packaging. The restocking charge for returned items is 25% of the full invoiced amount.
A return label must be requested from our customer care team. This form needs to be filled out and emailed back to us. The same form also needs to be attached to the product being returned for identification.
ALL returns must be sent to:
UNIT 1 SWIFT POINT
SWIFT VALLEY INDUSTRIAL ESTATE
RUGBY CV21 1QN
We will not accept any returns at our Croydon location.
No goods are accepted for return after 14 days.
Please note, once an order has been placed and dispatched to our warehouse the 25% restocking fee will apply.
Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Refunds will be made within 7-14 days after being approved by the customer care department.