5. Damaged Shipments
5.1 Your goods are covered with our goods in transit insurance policy.
5.2 Products delivered on pallets.
Products delivered on pallets will be delivered to you with a company which is a TPN or Fortec pallet network member. Delivery driver is instructed to wait for 10 minutes for you to carefully check the goods for transport damages by removing the packaging material of the ordered product. You should inspect the product itself and report damages only if the product itself is damaged. Reporting damages on packaging material is not acceptable.
Please carefully check the goods before signing for the delivery. If you find any damages please refuse the delivery and we will exchange the damaged product. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover the transport damages you will want to claim. Signing unexamined is not acceptable.
In the event that the driver will not wait for you to inspect the goods, please refuse the delivery and we will rebook delivery. Once signed as damaged, you must report any damage to Adexa Direct Limited via email within 24 hours to make a claim.
Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email within 24 hours of receiving the goods.
We offer to replace the damaged item or issue a refund provided that the item is returned back to our warehouse at the customers own cost and transport risk. There is also an added fee of £120+VAT that the customer needs to pay for administrative fees and delivery charges.
5.3 Products delivered by parcel service companies as parcels.
Products delivered as parcels will be delivered to you with a parcel service company which is either DHL, The Pallet Network. Delivery driver will not wait for you to check the goods for transport damages
In the event that you find the product damaged in transit, you must report any damage to Adexa Direct Limited via email within 24 hours to make a claim. Then will be able to collect the product and exchange it. If we do not receive an email within 24 hours, your claim for a transport damage will be rejected.
5.4 Photographic proof of the damages needs to be provided via email.
5.5 Please keep all of the packaging of the product. This will be required to safely return the item. Products without original packaging will not be accepted back.