3.1 Free of Charge delivery is generally available in mainland United Kingdom. Delivery to the Channel Islands, Highlands, Northern Ireland and international shipments are subject to additional carriage charges and extended delivery lead times
3.2 Our delivery is a kerbside* delivery to a ground floor site. In most cases this will be between the hours of 7.30am and 6.30pm but the courier may call you outside of these hours.
*Kerbside delivery means an order is only guaranteed to be left at the nearest access point possible to the intended address and you will be required to collect from there.
3.3 Delivery does not include unpacking and positioning, which must be done by the customer.
3.4 Unless otherwise stated, delivery is approximately 3-5 working days. Expected delivery times are not guaranteed and may be affected by factors beyond our direct control. Whilst we work hard to fulfil delivery times, by agreeing to these terms and conditions you accept that delivery dates are subject to reasonable change. Adexa Direct Limited will give you as much notice of any such delays as possible.
3.5 Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. Clause 3.4 means that we cannot take any responsibility for any costs incurred as a result of arranging this in advance of actual delivery.
3.6 The Customer is responsible for ensuring that all items will fit into and within the premises. You are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Orders cannot be cancelled if goods do not fit into premises.
3.7 Prior to dispatch from our warehouse, you must make Adexa Direct aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.
3.8 You will have to pay for any additional charges caused by an aborted delivery and / or redelivery due to issues in clauses 3.7 or 3.8, before we can redeliver.
3.9 Should Adexa Direct Limited not be able to deliver your products within a reasonable time, we will contact you to discuss whether you want to continue with the order or receive a refund.
3.10 Please open packaging carefully, following any instructions provided. Adexa are not responsible for any damage caused whilst opening the packaging. If packaging is damaged during opening and is not re-useable, you may incur additional costs if returning the goods.
3.11 Large goods delivered on pallets etc. are covered with our goods in transit insurance policy. Before signing to accept delivery of your goods, please check the goods for transport damages and obvious faults by removing the packaging material. Our delivery driver is instructed to wait for 10 minutes for you to carry out this check. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover any transport damage and Adexa will not be liable for any problems not recorded at this point. Our transit insurance will only honour claims for damage reported by you within 24 hours of delivery.
3.12 If the goods do not fit your order, have any obvious faults or damage or the driver will not wait for you to inspect the goods please refuse the delivery and we will exchange the product. Your statutory rights are unaffected.
3.13 Products delivered as parcels will be delivered to you with a parcel service company which is either DHL, Tuffnells or DPD. The delivery driver will not wait for you to check the goods for transport damages. If the product damaged in transit, please report this to Adexa Direct Limited via email as soon as possible, so we will be able to collect the product and exchange it
3.14 Please report any damage, faults or other issues to Adexa Direct Limited as soon as possible to allow us to take effective action. Failure to report any damage, faults or other issues within a reasonable time will affect our ability to deal with the matter and may affect your ability to claim. Please provide as much evidence of any damage, fault or issue as you can, including photographs where possible.
3.15 Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email as soon as possible.
3.16 If there is any problem, please keep all of the product packaging as this will be required to safely return the item. Products returned without the original packaging may incur additional costs.
ALL damaged shipments must be sent to:
Adexa Direct Limited, UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN