Adexa Direct Limited – Consumer Terms and Conditions
This website is wholly owned by Adexa Direct Limited. Your contract is with Adexa Direct Limited. Registered Office, UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN
1. Our Consumer Contract
1.1 These terms and conditions apply solely and to all of our sales to consumers.
1.2 A consumer is a person purchasing products for personal or household use by themselves for purposes that are outside that individual's trade, business, craft or profession. Our business terms and conditions will apply to any purchaser not matching this definition of consumer.
1.3 By ordering goods as a consumer you agree to these terms and conditions.
1.4 We reserve the right to decline any order at any time at our discretion.
1.5 We reserve the right to change these terms and conditions at any time. The terms and conditions published on our website on the day of you order are those that will apply.
1.6 Adexa Direct Ltd retains full title in the goods until full payment has been made.
1.7 These terms and conditions, and all transactions relating to them and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
1.8 Whilst we work hard to ensure that our product information is as accurate as possible, our products do have a natural variation in dimension, colour* and features and we cannot guarantee that your product will exactly match the description displayed. By accepting these terms and conditions you accept a reasonable level of natural variation. Where this natural variation is to a significant degree** your normal consumer rights will apply.
*Colours shown on our website will vary slightly depending upon the screen used to view them.
** A significant degree would include not fitting into a measured space, no longer being fit for the purpose the goods were purchased for.
2. Ordering, Pricing and Payment.
2.1 When you place an order, please ensure that you check the details carefully as these will form part of your contract.
2.2. Once you’ve submitted an order, you’ll receive an email headed recognising receipt of your order. We will then send a further email confirming what you have ordered, the price and delivery details. Please check this carefully as this is the basis of your contract with us.
2.3 As a consumer you have a right to cancel goods ordered online without giving any reason (see sections 6 & 7 below). Please note that If you do cancel, YOU will have to bear the direct cost of returning the goods. As the cost of returning professional grade catering equipment can be significant, please choose your goods carefully. Please speak to our customer services for more details on method and cost of returning the goods.
2.4 As a consumer you will pay the price listed as including VAT at the standard rate plus any delivery charge.
2.5 Prices are correct at the time of listing and may be subject to change without prior notice.
2.6 Should an error cause a product price or description to be incorrect, Adexa Direct Limited shall be under no obligation to honour the incorrect price or description; please see clause 1.4.
2.7 All orders placed with Adexa Direct Limited may be subject to further credit or security checks.
2.8 Some of our products may have a minimum age requirement (e.g. knives), and by ordering these you must confirm that you are of the required age. Your age may be checked using an approved age verification service. Adexa reserve the right to refuse delivery to anyone appearing to be underage.
3.1 Free of Charge delivery is generally available in mainland United Kingdom. Delivery to the Channel Islands, Highlands, Northern Ireland and international shipments are subject to additional carriage charges and extended delivery lead times
3.2 Our delivery is a kerbside* delivery to a ground floor site. In most cases this will be between the hours of 7.30am and 6.30pm but the courier may call you outside of these hours.
*Kerbside delivery means an order is only guaranteed to be left at the nearest access point possible to the intended address and you will be required to collect from there.
3.3 Delivery does not include unpacking and positioning, which must be done by the customer.
3.4 Unless otherwise stated, delivery is approximately 3-5 working days. Expected delivery times are not guaranteed and may be affected by factors beyond our direct control. Whilst we work hard to fulfil delivery times, by agreeing to these terms and conditions you accept that delivery dates are subject to reasonable change. Adexa Direct Limited will give you as much notice of any such delays as possible.
3.5 Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. Clause 3.4 means that we cannot take any responsibility for any costs incurred as a result of arranging this in advance of actual delivery.
3.6 The Customer is responsible for ensuring that all items will fit into and within the premises. You are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Orders cannot be cancelled if goods do not fit into premises.
3.7 Prior to dispatch from our warehouse, you must make Adexa Direct aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.
3.8 You will have to pay for any additional charges caused by an aborted delivery and / or redelivery due to issues in clauses 3.7 or 3.8, before we can redeliver.
3.9 Should Adexa Direct Limited not be able to deliver your products within a reasonable time, we will contact you to discuss whether you want to continue with the order or receive a refund.
3.10 Please open packaging carefully, following any instructions provided. Adexa are not responsible for any damage caused whilst opening the packaging. If packaging is damaged during opening and is not re-useable, you may incur additional costs if returning the goods.
3.11 Large goods delivered on pallets etc. are covered with our goods in transit insurance policy. Before signing to accept delivery of your goods, please check the goods for transport damages and obvious faults by removing the packaging material. Our delivery driver is instructed to wait for 10 minutes for you to carry out this check. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover any transport damage and Adexa will not be liable for any problems not recorded at this point. Our transit insurance will only honour claims for damage reported by you within 24 hours of delivery.
3.12 If the goods do not fit your order, have any obvious faults or damage or the driver will not wait for you to inspect the goods please refuse the delivery and we will exchange the product. Your statutory rights are unaffected.
3.13 Products delivered as parcels will be delivered to you with a parcel service company which is either DHL, Tuffnells or DPD. The delivery driver will not wait for you to check the goods for transport damages. If the product damaged in transit, please report this to Adexa Direct Limited via email as soon as possible, so we will be able to collect the product and exchange it
3.14 Please report any damage, faults or other issues to Adexa Direct Limited as soon as possible to allow us to take effective action. Failure to report any damage, faults or other issues within a reasonable time will affect our ability to deal with the matter and may affect your ability to claim. Please provide as much evidence of any damage, fault or issue as you can, including photographs where possible.
3.15 Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email as soon as possible.
3.16 If there is any problem, please keep all of the product packaging as this will be required to safely return the item. Products returned without the original packaging may incur additional costs.
ALL damaged shipments must be sent to:
Adexa Direct Limited, UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN
4. Installation and Usage of the Goods
4.1 It is the customer’s responsibility to ensure that all power supplies, water and gas connections are appropriate for the goods supplied.
4.2 All gas appliances must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter.
4.3 Adexa Direct Limited will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.
4.4 Adexa Direct Limited reserves the right to ask for the installation and service engineer reports for any claims.
5. Faulty or Unsatisfactory Goods
5.1 We’re sorry if you feel the need to read this section; we work hard to sell quality products, but things can go wrong. If things do go wrong, we will honour your rights and the timelines under the Consumer Rights Act 2015.
1. If a fault is confirmed within 30 days of delivery, please let us know and you can return it for a full refund or have a repair or replacement.
2. If a fault is confirmed after 30 days of delivery please let us know and you can choose whether you’d like a part to repair or a replacement.
· In some cases, we may not be able to provide your preferred option if it is disproportionate because it has a much higher cost to us than an alternative).
· If it’s not possible for us to offer a part to repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.
3. If there is a fault 6 months after delivery and it’s confirmed that the fault/defect was there when it was delivered, we’ll offer the same options listed in point 2.
For faulty goods or any other issues please contact our customer services team at; -
Adexa Direct Limited,
UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN01483 931040
YOUR STATUTORY RIGHTS ARE UNAFFECTED
6. Right to cancel
6.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after the delivery of the goods.
6.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail) to; -
Adexa Direct Limited,
UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN
6.3 You may use the attached model cancellation form, (below), to cancel, but it is not obligatory.
6.4 Please note that If you do cancel, YOU will have to bear the direct cost of returning the goods. As the cost of returning professional grade catering equipment can be significant, please choose your goods carefully. Please speak to our customer services for more details on method and cost of returning the goods.
6.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7. Effects of cancellation
7.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
7.2 We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. This may include using the goods, damaging the goods or damaging the packaging beyond effective re-use. The cost of repackaging goods may not exceed 25% of the original cost. If goods are rendered unsellable, you may lose your reimbursement completely.
7.3 We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
7.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
*We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7.5 Please note that If you do cancel, YOU will have to bear the direct cost of returning the goods. As the cost of returning professional grade catering equipment can be significant, please choose your goods carefully. Please speak to our customer services for more details on method and cost of returning the goods.
7.6 We can collect the goods for larger items; though you will have to pay for the cost of this.
7.7 For smaller products you shall send them back, to the address above, without undue delay and in any event no later than 14 days from the day on which you communicated your cancellation from this contract. The deadline is met if you send back the goods before 14 days have expired.
8. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
Model cancellation form
Adexa Direct Limited,
Ground Floor, Unit 1, 214 Purley Way, Croydon CR0 4XG email@example.com
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods,
Ordered on [date], …………………………… / received on [date]…………………………………………………………
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate