How can we help you?
Choose the topic that matches what has happened. Every form starts a case with our customer service team, gives you a reference number straight away, and we confirm the outcome by email.
Before you start, have these to hand: your order number, and the email address
or delivery postcode on the order. That is all we need to pull your order up, so you can tick the
exact items affected instead of describing them. If your form needs a photo, take it before you
begin — you can upload straight from your phone.
Is your query about another topic?
Use our live chat as your first point of contact — Dex answers most questions instantly. Otherwise, send us a message; if you have an order number, please include it.